01.Where can I purchase tickets?

Purchasing of tickets can be made online at www.myticket.asia from 8 October, 10am.

02.How much are tickets?

Ticket prices including GST and RM3 ticket fee* are:

VIP Rockzone (Free Standing) – RM468.52

Rockzone (Free Standing) – RM362.52

Category 1 (Free Seating) – RM288.32

Category 2 (Free Seating) – RM182.32

*RM3 ticket fee is subjected to 6% GST

03.Can I purchase tickets offline or elsewhere?

No. Tickets can only be purchased at www.myticket.asia with VISA or MasterCard credit/debit cards.

04.What’s the difference between print at home, and box office collection?

When purchasing online, if you choose “Print at Home”, you will receive the e-ticket to print at home. The barcode on the e-ticket is to be shown during entrance for concert entry. No further exchange or redemption is required. KEEP THIS BARCODE SAFE AS IT IS UNIQUE AND CAN ONLY BE SCANNED ONCE UPON ENTRY.

If you choose “Box Office Collection”, you are required to present your ID and the credit/debit card used for purchase of tickets to redeem a ticket for entrance into the performance venue. IDs or credit cards that do not match purchase will be rejected.

05.Are tickets transferable?

No. Refrain from transferring tickets as the buyer will be held responsible for any fraudulent actions that occur.

06.Do I need to redeem a physical ticket for entry to the concert?

Only purchasers who select Box Office Collection will need to collect a physical ticket for entry. Please bring proof of purchase, including personal ID (IC / passport) and credit card /debit card used to purchase. This information is required upon ticket collection. Please collect your ticket(s) at Axiata Arena Ticket Counter on the event day, 16 December from 12PM onwards.

07.What payment methods can I use to purchase tickets?

Only VISA or MasterCard credit/debit cards are accepted for online purchase at www.myticket.asia.

08.How many tickets can I buy within one transaction?

You can buy 10 tickets per transaction.

09.Are there any early bird prices, student discounts, or discounts for Astro customers for ticket purchase?

No. There will be no early bird prices, student discounts or discounts for Astro customers.

10.What’s the difference between VIP Rockzone and Rockzone?

Both VIP Rockzone and Rockzone are free standing tickets facing the front stage directly, however the VIP Rockzone offers the best view as it is the first few rows closest to the stage.

11.Will there be chairs available at the VIP Rockzone and Rockzone?

There will be no seats/chairs at the free-standing area and entrance is based on a first come first serve basis. The area allocated will be sufficient and comfortable for both VIP Rockzone and Rockzone. Kindly respect other attendees to ensure everyone has an enjoyable experience.

12.May I know how many VIP Rockzone and Rockzone tickets are available for sale?

Limited tickets available ONLY!

13.Can I choose a seat for CAT 1 or CAT2?

No. CAT 1 and CAT 2 are free seating areas. Seating is on a first come first serve basis during the event date. There will be no seat selection during online purchase of ticket. Kindly refrain from holding seats to ensure everyone has an enjoyable experience.

14.Can I choose my preferred block for CAT2?

Yes, at the point of purchase via www.myticket.asia - you will be able to select your preferred block, either CAT 2 (Right) or CAT 2 (Left), however you will not be able to choose your seat as all CAT 2 seats are free seating.

15.Why is CAT 1 and CAT 2 free seating?

This is to allow all attendees to fill up the seating rows in an orderly manner based on a first come, first serve basis.

16.For foreign attendees, how can we get our tickets?

Foreign VISA or MasterCard credit cards are accepted for online purchase. The purchasing mechanics and ticket collection is the same as for local and foreign buyers.

17.Can I purchase tickets at the entrance during the event date?

Yes, tickets can be purchased from MyTicket.Asia ticket booth. (Subject to ticket availability)

18.Child Admission Policy

No admission for infant in arms and children aged below 6 years old. Children aged 6 and above must purchase a ticket for admission. Children under 12 are not allowed into the standing areas. All children under 12 must be accompanied by an adult, aged 18 years and above.

Expo & Performance
19.How do I get to Axiata Arena, Bukit Jalil?

Axiata Arena is conveniently located near the Bukit Jalil LRT Station.

From KL Sentral: Take the Kelana Jaya Line LRT to Masjid Jamek Station. Proceed to the Sri Petaling Line LRT to Bukit Jalil Station.

From KLCC: Take the Kelana Jaya Line LRT to Masjid Jamek Station. Proceed to the Sri Petaling Line LRT to Bukit Jalil Station.

20.What if I arrive late to the Hatsune Miku Expo 2017?

For the enjoyment and comfort of all members of the audience, all performances start promptly at the time printed on the ticket. Please be seated at least 15 minutes before the performance start time. Late arrival may result in non-admittance until a suitable break in the performance.

21.What items are banned into the Arena?

All DSLRs and cameras are not allowed into the Arena. Only official photographers hired by the event management can carry these.

LED lights, lasers, flashlights, or any other battery-powered glow sticks will not be permitted into the arena. Official Hatsune Miku glow sticks (including from previous official Miku concerts), and chemical glow sticks no longer than 6" are permitted.

iPads and tablets are not permitted into the arena.

22.Can I record the performance?

Strictly no photography and videography are allowed.

23.Can I bring fan boards?

Only fan boards sized A3 or smaller are allowed into the venue.

24.What time can we enter the venue?

Fans can begin lining up at 5PM after a security check. Doors will open for VIP Rockzone and Rockzone ticket holders at 6PM. Doors for the Category 1 and Category 2 ticket holders will open at 7PM. The entry time subject to change depending on situation. It will be best to join us at the venue early as we have lots of activities and booths waiting for you!

25.Can we leave and re-enter the venue?

No. The barcode on your ticket is valid for a one-time entry into the venue only. NO re-entry is allowed.

26.Is the merchandise sold at the Hatsune Miku Expo 2017 official merchandise?

Yes. There will be an official merchandise booth at the Hatsune Miku Expo 2017 selling official and exclusive merchandise for this Expo only. Quantities are limited and are of first come first serve basis. More information and the merchandise list and merchandise booth duration will be released at a later date.